No one likes to be the subject of a complaint but if and when one arises the Firm operates a complaint handling process, details outlined below:

This Firm has a written complaints procedure and complaints are handled promptly, fairly and effectively in accordance with it, a copy of the complaints procedure is available on request.

In the event of a problem you are entitled to complain.

You must send your complaint in writing to Dr. Tahir Haider Wasti, at the following address – Lawise Solicitors, 1st Floor, 6 Red Lion-court, Alexandra Road, TW3 1JS or via email to info@lawisesolicitors.co.uk. The complaint will be solely handled by this individual.

The Firm will acknowledge that they have received a complaint within 7 days of it being received in writing. The Firm will provide a final outcome to the complaint within eight weeks of initially receiving it in writing or as agreed between you and the person responsible to handle the complaint.

Your complaint can refer to any areas of the service this Firm has provided.

You have the right to complain to the Legal Ombudsmen at the conclusion of your complaint process. You must do so within 6 months of receiving a final outcome to the complaint from the Firm. The details for Legal Ombudsmen are as follows: By post: – Legal Ombudsmen, P O Box 6806, Wolverhampton, WV1 9WJ By Telephone: 0300 555 0333

By Email: enquiries@legalombudsman.org.uk

You have the right to object to the bill by applying to the court for an assessment of the bill under Part III of the Solicitors Act 1974.

If all or part of the bill remains unpaid the Firm may be entitled to charge interest.